Shortly after taking over the design of our product, it became clear that our feedback and scoring mechanisms were not effective. We had regular complaints about how confusing the experience was. This wasn't just a minor issue; it struck at the core of our product experience. So I appointed myself the task of transforming the feedback experience from confusing to obvious.
Cipher
Transforming
Confusion
into
Clarity.
Redesigning training feedback to be obvious and intuitive.
Project Overview
While operating as the Senior product designer for Cipher, a security awareness training platform, I inherited designs that sometimes left our users wanting. We received regular complaints that our feedback and results section was unclear and frustrating. Users could not understand their scores and what the right answers were. I was tasked with dissecting the problem and redesigning the experience to be complaint-free.
Team
- Myself - Lead Designer
- Engineering Lead
- Head of Operations
Project Goals
- Diagnose usability problems with core feedback and results experience
- Redesign the experience to make results and scores obvious and immediately understood by end users
- Employ visuals to increase comprehension and scannability
Results & Impact
User survey complaints about feedback and results went from consistently a few per week to virtually zero complaints upon implementation.
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